Return Policy

• All sales are final on hair, wigs, bundles, and pre-made units unless the item arrives damaged or incorrect.

• Inspect items immediately upon delivery. To request a return or exchange for damaged/incorrect items, contact us within 3 days with photos and your order number.

• Returns approved for damaged/incorrect items must be shipped back within 7 days and are subject to inspection. Refunds or replacements are issued after verification.

• Services (wig installs, quick weaves, styling, color) are non-refundable. If you have concerns about a service, contact us within 48 hours to discuss adjustments.

• Custom orders and specially dyed or altered products are final sale.

• Shipping costs are non-refundable. Return shipping is the customer’s responsibility unless we confirm an error on our part.

• We reserve the right to deny returns that do not meet these conditions.

For return requests or questions, contact our support with your order number and photos.